Support Hours
Tier 1
Monday-Friday
8AM-5PM EST
Tier 2
Monday-Friday
8AM-5PM EST
Tier 3
Monday-Friday
24 Hours
Reach Us By Phone
Reach Us By Email
Prior to submitting a ticket, we recommend that you reach out to your local Administrator for assistance.
As part of our process, our Support team will prioritize all incoming requests based on the severity of the ticket. The severity may be assigned when submitting the request via our Support Form or if you are submitting via email, please be sure to state the severity of the issue.
Please note that a Support team member may adjust the severity after the request has been received, based on the information provided and an assessment of the issue.
| Severity | Description |
|---|---|
| Urgent/Server Down | The production environment is currently unusable by multiple users. |
| High/Time Sensitive | A major feature, function, or integration has been greatly impaired in a production environment. |
| Medium/Inconvenience | Issues that are causing an inconvenience, only affecting one or a small number of users, have a known and usable workaround, and/or are only affecting a non-production environment. |
| Low/Question | General questions, configuration assistance, etc. |
Submit a Support Request
Provide a few details below and our support team will follow up as soon as possible.